It’s always about the people…your people…

Ineffective people cost you money.  Step 1 is to hire people who meet your core values and have the basic skill set you need… and then onboard them so they can become competent at the job. Competent employees are more likely to be engaged.  Competency comes from effective training. Those who believe training is too expensive should consider what a lack of training costs at both the bottom line (turnover costs) and at the top line (loss of customers)…

1. The minimum cost to replace a Manager is $5,000+ their salary.
2. The average turnover cost for an $8.00 per hour employee is $640 – $1280 per week (200-400%)
3. The biggest reason front of house employees quit is a lack of empowerment to satisfy guests.  (Managers determine what is appropriate in terms of empowering employees effectively.)
4. Engaged employees generate over 40% more revenue than disengaged employees.
5. Highly engaged employees outperform their disengaged colleagues by 20 to 28%.