Add your own personal touch to routine tasks while continuing to meet the established standards.
For example:
- While visiting a room to fix a broken television, an engineer notices a child’s stuffed animals on the bed. After completing his assigned task, he arranges the animals as if they were watching the TV and puts the remote in the hands of one of the animals.
- A front desk agent draws a happy face next to the room number on each key packet knowing that the customer will glance at it when arriving at the room.
- Everyone likes an added-value so consider a simple bottle of water or a fun stuffed animal. Be ready, your customers will love them and want to buy one for each of their kids…
Small touches show the customer that you place importance in all you do! And every smile is an engaged customer. Remember, a highly satisfied customer is 6 times more likely to buy again.
